Reseller Services

Digicloud enables resellers to provide a complete communications solution to their customers and enhance their business services/offerings through the ability to uniquely manage and run their own VoIP services via Digicloud’s hosted Enhanced Switch. Our services include a working customer template allowing you to create your own retail web pages, which in turns allows your customers to sign up and self provision themselves to your service.

Below are some of the examples of the services available.

  • Reseller customer/consumer website/portal
  • Billing platform functionality
  • Virtual switch capabilities
  • E-PBX (detailed below)
  • Flexible services from Reseller to Consumer
  • Service plans
  • Web-trigger
  • Call booking
  • Phone registration (Auto Pin or ANI registration)
  • Balance Transfer
  • Rate Modification (bulk or destinations)
  • Calling plans
  • Set separate fees for DDI’s & Voicemail
  • Margins and routes laid out clearly
  • Option to block any destination not specified on the plan
  • Calling plan can have sell price once the plan has reached max minutes for that plan i.e. the price goes up generally for most destinations.
  • Plans can be set to be visible on consumer website template or not
  • Digicloud provides the consumer website template to the reseller
  • Plans can be ‘cloned’ with adjustments to take effect on the next billing period
  • Automated fraud protection on credit card transactions
  • All blacklisted Credit Cards from any reseller will spread to all Digicloud hosted reseller websites
  • Transaction account limits
  • Multiple Report functionality
  • Referral details – rewards existing resellers
  • Reseller can add or modify additional services for their customers
  • Mass deployment and duplication are easy

 

E-PBX Services

Digicloud has the perfect solution for delivering VoIP services to your customers. Our solution provides all the necessary functionality for end-to-end delivery of VoIP services in a single solution. These features include:

  • Abbreviated Dial Plans
  • Integrated NAT/Firewall capabilities
  • Extension Dialling
  • Last Number Redial
  • Call Forwarding (unconditional, on busy, on no answer)
  • Call Waiting
  • 3 Way Calling
  • Caller ID
  • Call Hold
  • Call Transfer (blind and consulted)
  • Simultaneous Ringing of Extensions
  • Hunt Groups
  • Do Not Disturb
  • Voicemail
  • Forwarding of Voicemail to Email
  • International Call Block
  • Music on Hold
  • Route to Announcement
  • Directory Assistance Block

 

Prepaid/Postpaid solution

Prepaid/Postpaid calling card services are one of the most proven and profitable value-added voice services that a carrier can offer. This service has been accepted globally and brings many benefits, which include higher margins, more network minutes, increased cash flow and attains high customer retention.